Terms of Service
Tinyhawks is a brand under Shanghai Qiaxi E-Commerce Co., Ltd., focusing on the field of maternal, infant, and women's clothing. We have always taken providing consumers with thoughtful and reliable services as our core goal, committed to ensuring that every consumer who chooses our vests, maternity short skirts, and maternity dresses can have a secure and comfortable shopping experience. From your browsing of products, consulting for details, placing orders, to the use and after-sales service after receiving the products, we will provide comprehensive support and protection through our improved service system. The following is the details of our service policy, hoping to give you a clearer understanding of our service content and commitments.
I. Product Quality Assurance Service
Product quality is the foundation of a brand. Especially for maternal, infant, and women's clothing, it is directly related to the comfort and health of the wearer. Therefore, we implement strict standards in every link of product design, material selection, production, and quality inspection, striving to provide you with high-quality clothing products.
- Vests: In terms of fabric selection, we give priority to combed cotton, modal, and other skin-friendly and breathable fabrics that have passed authoritative testing, ensuring that the fabrics are free of harmful substances such as formaldehyde and fluorescent agents, so that even sensitive skin can wear them with confidence. For maternity-specific vests, we will additionally conduct elasticity tests on the fabrics to ensure that they can stretch freely with the growth of the belly and are not easy to deform. During the production process, every detail from the edge wrapping of the neckline to the sewing density of the cuffs is checked by professional quality inspectors to avoid problems such as curling and unthreading.
- Maternity Short Skirts: We focus on the softness and support of the fabric, choosing cotton elastic fabrics or chiffon blended fabrics with good elasticity, which can not only adapt to the physical changes during pregnancy but also maintain the elegant feeling of the skirt hem. The waist design is the key of maternity short skirts. We adopt adjustable elastic bands or invisible zippers to ensure that they can stably support the abdomen without a sense of restraint when worn. During quality inspection, we will focus on checking the durability of the waist adjustment parts and repeatedly test the number of stretches to ensure that they can be used normally throughout pregnancy.
- Maternity Dresses: Combining comfort and practicality, the fabrics are mostly natural fiber materials with strong breathability and good moisture absorption, such as pure cotton and silk, and have undergone special wrinkle-resistant treatment, which is convenient for care during pregnancy. According to different stages of pregnancy, we have designed different styles. The A-line skirts for early pregnancy and H-shaped skirts for mid to late pregnancy have passed ergonomic tests to ensure no pressure on the abdomen. The split position and length of the skirt hem have also been adjusted many times to ensure convenient movement while taking into account aesthetics. During quality inspection, we will conduct a comprehensive check on the seam strength and button firmness to eliminate potential quality hazards.
If you find quality problems with the product after receipt (such as fabric damage, loose seams, significant discrepancy between size and label, etc.), please promptly call our phone number +86-18556400645 to feedback. We will arrange professional personnel to contact you within 2 working days, verify the situation, and provide solutions such as return, exchange, or repair.
II. Pre-sales Consultation Service
Before you purchase a product, if you have any questions about the product, we will provide you with comprehensive and detailed consultation services to help you make an appropriate purchase decision.
- Product Information Consultation: You can send an email to customer@tinyhawks.com to consult about product fabric composition, size details, washing methods, applicable pregnancy stages, etc. We will reply to you within 1 working day to ensure that you fully understand the details of the product. For example, if you want to know whether a certain maternity dress is suitable for late pregnancy, or the specific bust and length of a certain vest, we will provide accurate information.
- Wearing Advice Consultation: If you are not sure whether the clothing is suitable for your body shape or pregnancy status when choosing, such as not knowing which maternity short skirt's waist adjustment range can meet your needs, or whether the neckline design of a certain vest is suitable for breastfeeding, you can call our phone number +86-18556400645 for consultation. Our staff will provide you with practical wearing advice according to the characteristics of the product and your specific situation.
- You can log in to our official website (www.tinyhawks.com) to check the estimated shipping times for different regions. If you have any questions about shipping, you can also consult us via email or phone, and we will respond promptly to update you on the approximate progress of your order.
III. In-sales Service Guarantee
After you place an order to purchase a product, we will track the order status throughout the process to ensure that you can receive the product in a timely and accurate manner.
- Order Confirmation: After you place an order, we will confirm the order information within 2 hours, including the shipping address, contact phone number, product style, size, etc. If any information is found to be incorrect, we will communicate and verify with you through the contact information reserved in your order to avoid the product being unable to be delivered smoothly due to incorrect information.
- Shipping Arrangement: After you complete the payment, we will arrange for shipping within 1-3 working days (except for special circumstances such as out-of-stock products. In case of out-of-stock, we will inform you of the expected shipping time in advance via email). After shipping, we will update the logistics information on the official website (www.tinyhawks.com) in a timely manner. You can log in to the website to check the real-time location of the package and the estimated delivery time.
- Logistics Anomaly Handling: If you find abnormal situations when tracking logistics information, such as logistics information not being updated for a long time, or the package showing delivered but you have not received it, please call our phone number +86-18556400645 to inform us of the specific situation. We will immediately communicate and coordinate with the logistics company, find out the reason and solve the problem for you within 3 working days, such as helping to retrieve the package or arranging for a replacement shipment.
IV. After-sales Service Support
After you receive the product, if you encounter problems during use, we will provide you with timely and effective after-sales service support.
- Product Use Guidance: For the special care needs of maternity clothing, such as the washing temperature requirements of a certain maternity dress and the drying method of a certain vest, if you have questions, you can send an email to customer@tinyhawks.com for consultation. We will provide you with detailed usage guidance to help you extend the service life of the product and ensure wearing safety.
- Return and Exchange Service: If you need to return or exchange the product (please refer to our return policy for specific conditions and procedures), you can call our phone number +86-18556400645 to apply. We will handle it for you in accordance with relevant regulations to ensure that your legitimate rights and interests are protected. If you have any questions during the return or exchange process, you can also consult via email, and we will patiently answer you.
- Complaint and Suggestion Handling: If you have any complaints or suggestions about our products or services, you are welcome to inform us via email customer@tinyhawks.com or phone +86-18556400645. We will verify and handle it within 2 working days after receiving the feedback and inform you of the handling result. We will actively adopt reasonable suggestions to continuously improve product and service quality.
V. Information Security Assurance Service
We attach great importance to the security of your personal information. When collecting, using, and storing your personal information, we strictly abide by relevant laws and regulations and take various security measures to protect your information from leakage, tampering, or abuse.
- Information Collection: We only collect your personal information within the scope necessary to provide you with shopping services, such as name, contact phone number, shipping address, etc., and will not collect information unrelated to the service.
- Information Use: Your personal information is only used for order processing, logistics and distribution, after-sales service, etc. Without your permission, we will not disclose your information to any third party.
- Information Storage: We use encryption technology to store your personal information and regularly perform security maintenance on the information system to ensure the security of information storage. If you have questions about personal information security, you can log in to the official website (www.tinyhawks.com) to view the details of our privacy policy or consult via phone.
VI. Service Optimization and Improvement
We will regularly collect feedback and suggestions from consumers, evaluate and optimize the service policy, and continuously improve service quality. We welcome you to put forward valuable opinions through the above contact methods, as each suggestion is the driving force for our progress. We will classify and sort out consumers' feedback, formulate improvement plans for the shortcomings in the service, and implement them within the specified time to ensure that the service policy can better meet your needs.
As a brand under Shanghai Qiaxi E-Commerce Co., Ltd., Tinyhawks has always believed that high-quality service is the cornerstone of the brand's long-term development. We will treat every consumer with a sincere and professional attitude, carefully do every service, and let you feel full sincerity and care in the process of purchasing and using our clothing products. No matter which link you need help with, you can contact us through the above contact methods, and we will serve you wholeheartedly.