Privacy Policy
Tinyhawks is a brand under Shanghai Qiaxi E-Commerce Co., Ltd., focusing on the field of maternal, infant, and women's clothing. We are well aware of the importance of personal information to you and have always regarded protecting the security and privacy of your personal information as one of the core principles of our operations. To help you clearly understand how we collect, use, store, and protect your personal information, as well as the rights you enjoy, we have specially formulated this privacy policy. Please carefully read and understand this policy before using our official website (www.tinyhawks.com), purchasing our vests, maternity short skirts, maternity dresses, or receiving related services. Your use of our products or services indicates that you agree to our processing of your personal information in accordance with this policy.
I. Scope of Application
This privacy policy applies to all channels through which you interact with us, such as the Tinyhawks official website, phone calls (+86-18556400645), and emails (customer@tinyhawks.com), involving the collection and processing of your personal information by us. Whether you are browsing product information, consulting product details, placing orders, or participating in our related activities, this policy shall apply. However, it should be noted that this policy does not apply to third-party platforms or services that you jump to through our services. For the privacy policies of third-party platforms, please refer to their own regulations, and we are not responsible for the information processing behaviors of third parties.
II. Collection of Information
We will only collect your personal information to the extent necessary to provide you with products or services, as follows:
- Account Registration Information: When you register an account on our official website, in order to complete account creation and identity verification so that you can use account functions normally (such as viewing order history, managing shipping addresses, etc.), we will collect your mobile phone number, email address, and other information. This information is the basis for you to use account services and helps us provide you with a more personalized shopping experience.
- Order Information: When you place an order to purchase our vests, maternity short skirts, maternity dresses, and other products, to ensure that the goods can be delivered to you accurately and in a timely manner, we need to collect your name, shipping address, contact phone number, and other information. This information will only be used for order processing and logistics and distribution links, which are indispensable parts of completing the transaction.
- Browsing and Interaction Information: When you visit our official website, our server will automatically record some anonymous information, including your browser type, operating system, device model, access time, visited page address, stay duration, clicked product links, etc. This information is not directly associated with your personal identity. We collect such information to analyze website access, optimize website structure and user experience, for example, to understand which products are more popular, thereby adjusting the way products are displayed.
- Consultation and Feedback Information: When you consult product information (such as the fabric composition of a certain maternity dress, the size details of a certain vest), feedback usage problems, or put forward suggestions through phone calls (+86-18556400645) or emails (customer@tinyhawks.com), we will record your consultation content, contact information, and other information to solve your problems more efficiently and follow up on the processing results.
- Activity Participation Information: If you participate in offline product experience activities, questionnaires, etc. organized by us, to ensure the smooth progress of the activities and subsequent feedback, we may collect your name, contact information, participation willingness, and other information. If the activity involves a link that requires identity verification, it may also collect your ID card number and other necessary information, but we will strictly control the collection scope and usage scenarios of such information.
III. Use of Information
After collecting your personal information, we will use it strictly for the following purposes and will not exceed the scope necessary to achieve the service purposes:
- Completing Transactions and Delivery: We will use your name, shipping address, contact phone number, and other order information to arrange logistics and distribution, ensuring that the vests, maternity short skirts, maternity dresses, and other goods you purchased can be delivered on time. Throughout the process, this information is only used for order-related links and will not be used for other unrelated purposes.
- Providing Customer Service: When you have questions about products or need after-sales support (such as return and exchange consultation), we will communicate with you according to the contact information you provided and provide solutions based on your order information and consultation content. For example, answering the washing method of a certain maternity short skirt for you via email (customer@tinyhawks.com) or coordinating to handle product quality problems via phone (+86-18556400645).
- Optimizing Products and Services: We will analyze the collected anonymous browsing information to understand your preferences and usage habits for different products, thereby improving product design (such as adjusting the style of maternity dresses), enriching product categories (such as adding vest styles suitable for different pregnancy stages), optimizing website functions, and providing you with products and services that better meet your needs.
- Ensuring Account and Transaction Security: To prevent fraud and protect the security of your account, we will use your account information and login records for security verification. When abnormal login or transaction risks are detected in the account, we will send reminder information through the mobile phone number or email address you provided during registration to help you take timely measures to protect account security.
- Sending Necessary Notifications: With your consent, we will send you important notifications related to products or services, such as order status updates, shipping reminders, activity previews, etc. If you do not wish to receive such information, you can inform us via email or phone, and we will cancel the sending for you in a timely manner.
IV. Storage of Information
- Storage Location: Your personal information will be stored on servers within the territory of the People's Republic of China. Unless otherwise specified by laws and regulations or with your explicit consent, we will not transfer your personal information for storage overseas.
- Storage Period: We will determine the storage period of personal information according to the purpose of the information and the requirements of relevant laws and regulations. For order information, we will keep it for at least 3 years after the order is completed to facilitate your query of order history; for account information, it will be stored continuously when your account is active. If you cancel your account, we will delete the relevant information within a reasonable period, unless laws and regulations require an extension of the storage period.
- Storage Security: We adopt a variety of security technologies and measures to protect your personal information, including data encryption, access permission control, regular security audits, firewall protection, etc., to prevent your personal information from being illegally accessed, leaked, tampered with, or damaged. Our employees are also required to abide by strict confidentiality agreements and only access your personal information to the extent necessary to perform their job duties, and must not disclose or use it for other purposes without authorization.
V. Sharing, Transfer, and Public Disclosure of Information
We attach great importance to the security of your personal information and strictly restrict the sharing, transfer, and public disclosure of personal information, unless the following circumstances are met:
- Obtaining Your Explicit Consent: With your explicit written or electronic consent, we may share your personal information with third parties. For example, to complete order delivery, we will share your shipping information with cooperating logistics service providers, but we will require logistics service providers to strictly keep it confidential and only use the information for delivery purposes, not for other purposes.
- Legal Requirements: When laws and regulations, judicial organs, or administrative authorities require us to provide your personal information in accordance with the law, we will provide it in accordance with the specified procedures and scope, but we will conduct strict reviews of relevant requirements to ensure their legality.
- Protecting Legitimate Rights and Interests: To protect the legitimate rights and interests of us or other users, and when reasonably necessary, we may disclose your personal information. For example, when dealing with illegal and irregular acts involving fraud, infringement, etc., necessary information is provided to cooperate with investigations or safeguard legitimate rights and interests.
- Corporate Mergers, Divisions, or Acquisitions: In the event of corporate mergers, divisions, acquisitions, or other changes, your personal information may be transferred as part of the assets. In this case, we will notify you in advance through official website announcements, emails, etc., and require the receiving party to continue to comply with the provisions of this privacy policy to ensure that your personal information is equally protected.
VI. Your Rights
You have the following rights to your own personal information, and we will provide necessary support and assistance for you to exercise your rights:
- Right of Access: You have the right to access the personal information we have collected about you, including your account information, order records, consultation history, etc. You can log in to the "Personal Center" of the official website (www.tinyhawks.com) to query by yourself, or submit an access application to us via email (customer@tinyhawks.com) or phone (+86-18556400645). We will reply and provide relevant information within 15 working days (unless otherwise specified by laws and regulations).
- Right of Correction: If you find that the personal information we have collected about you is incorrect (such as incorrect shipping address, changed contact information), you have the right to request us to correct it. You can modify some information by yourself through the "Personal Center" of the website. For information that cannot be modified by yourself, you can submit a correction application through the above contact methods. We will complete the correction within 10 working days after verification.
- Right to Erasure: In the following cases, you have the right to request us to delete your personal information:
- We have collected and used your personal information beyond the necessary scope without your consent;
- We no longer provide you with products or services, and there are no laws and regulations requiring continued retention;
- You have canceled your account;
- You have withdrawn your consent to the use of personal information;
- Our information processing behavior violates laws, regulations, or the provisions of this privacy policy.
You can submit a deletion application via email or phone. We will delete the relevant information within 15 working days after verification, unless otherwise specified by laws and regulations.
- Right to Withdraw Consent: You have the right to withdraw your consent to the collection and use of personal information, but withdrawing consent may affect your use of some of our services. For example, if you withdraw your consent to the collection of shipping address information, we will not be able to deliver goods to you. You can inform us of withdrawing consent via email or phone, and we will handle your request in a timely manner and inform you of the possible impact.
- Right to Obtain Copies of Information: You have the right to request us to provide copies of your personal information (such as order records, account information, etc.). You can make an application via email or phone, and we will provide it to you in a secure manner within 15 working days.
VII. Protection of Minors' Information
If you are a minor under the age of 18, you should obtain the consent of your guardian before using our services. We will not actively collect personal information of minors. If a guardian finds that a minor's information has been collected by us, they can contact us via email (customer@tinyhawks.com) or phone (+86-18556400645), and we will immediately verify and delete the relevant information.
VIII. Update and Notification of the Policy
We will revise this privacy policy according to changes in laws and regulations, business development needs, and technological updates. When there are major changes to the policy, we will publish an announcement in a prominent position on the official website (www.tinyhawks.com) and notify you through the contact information you reserved (such as email). The revised policy will take effect from the date of the announcement. If you continue to use our products or services after the policy update, it means you agree to the updated privacy policy. We recommend that you review this policy regularly to learn about the latest information protection measures.
IX. Contact Us
If you have any questions, suggestions about this privacy policy, or need to exercise your rights to personal information, you can contact us through the following methods:
- Phone: +86-18556400645
- Email: customer@tinyhawks.com
- Official website: www.tinyhawks.com
We will verify and handle it within 30 working days after receiving your contact and feedback the results to you.
As a brand under Shanghai Qiaxi E-Commerce Co., Ltd., Tinyhawks always puts your privacy protection first. We will implement this privacy policy with a rigorous attitude, continuously improve the level of information security protection, and provide you with a safer and more reliable shopping environment.