Shipping Policy
Tinyhawks is a brand under Shanghai Qiaxi E-Commerce Co., Ltd., focusing on the field of maternal, infant, and women's clothing. We are committed to providing convenient and reliable logistics services for consumers worldwide, allowing you to wait for your package with peace of mind after purchasing products such as vests, maternity short skirts, and maternity dresses. To help you clearly understand the rules, timeliness, and precautions related to shipping, we have formulated the following global shipping policy, covering two shipping methods: Standard Shipping and Free Shipping. All fees and amounts are calculated in US dollars.
I. Shipping Range
We provide shipping services worldwide. No matter where you are in North America, Europe, Asia, Oceania, or other regions, as long as your delivery address is within the service coverage of our cooperative logistics providers, you can enjoy our shipping services. If your address is relatively remote (such as some islands, mountainous areas, etc.), you may need to pay an additional remote area surcharge. The specific fee will be automatically calculated based on the delivery address when you place an order and displayed on the order page. You can check whether your address is in a remote area through our official website (www.tinyhawks.com) before checkout.
II. Shipping Methods and Rules
1. Standard Shipping
- Applicable Scope: All orders with a total amount of 0-60 $ (including 60 $ and below) can choose Standard Shipping.
- Freight Calculation: The freight for Standard Shipping is fixed at 8 $, which does not change with the quantity, weight, or volume of the products in the order, and is only related to the total order amount. For example, if you buy a vest worth 30 $ and choose Standard Shipping, you need to pay 8 $ for freight; if you buy two maternity short skirts with a total value of 55 $, you also need to pay 8 $ for freight.
- Logistics Partners: Standard Shipping is mainly delivered through logistics channels such as international postal 专线 and economy international express. The specific cooperative logistics providers may vary depending on the country or region of the delivery address. We will choose the most suitable logistics method for you according to the actual situation to ensure that the package can be delivered safely and on time.
- Shipping Timeliness: The shipping timeliness varies in different regions. Generally, the shipping timeliness for major cities in North America and Europe is 10-15 working days; for countries and regions around Asia, it is 7-10 working days; for Oceania and other farther regions, it is 15-25 working days. The shipping timeliness is calculated from the date the package is shipped, excluding order processing and customs clearance time. In case of force majeure factors such as holidays, bad weather, and customs inspection, the timeliness may be extended. We will promptly update relevant information on the announcement bar of the official website.
2. Free Shipping
- Applicable Scope: Orders with a total amount exceeding 60 $ (excluding 60 $) can automatically enjoy Free Shipping service without paying additional freight. For example, if you buy a maternity dress worth 70 $, or multiple vests and maternity short skirts with a total value of 85 $, you can enjoy Free Shipping.
- Logistics Partners: The logistics channels for Free Shipping are similar to those for Standard Shipping, but we will give priority to logistics providers with relatively more stable timeliness to improve your receiving experience. In some regions, the service may be upgraded to a higher-quality express service according to the actual situation, but the specific logistics provider shall be subject to the actual one for shipment.
- Shipping Timeliness: The timeliness of Free Shipping is basically the same as that of Standard Shipping. It is 10-15 working days for major cities in North America and Europe, 7-10 working days for countries and regions around Asia, and 15-25 working days for Oceania and other farther regions. Similarly, the shipping timeliness does not include order processing and customs clearance time, and may be extended in case of special circumstances.
III. Order Processing Flow
- Order Confirmation: After you successfully make the payment, we will confirm the order within 1-2 working days, checking whether the product inventory and delivery address are accurate. If there is insufficient inventory or address abnormality, we will contact you through the email you reserved (customer@tinyhawks.com) to negotiate a solution.
- Product Preparation: After the order is confirmed to be correct, we will enter the product preparation stage, which usually takes 2-3 working days. If the product you purchased is a pre-sale item, the preparation time will be extended according to the pre-sale instructions, and the specific time will be marked on the product details page.
- Package Shipment: After the preparation is completed, we will pack the products and hand them over to the cooperative logistics provider for shipment. At the same time, the logistics tracking number will be updated on the official website (www.tinyhawks.com). You can query the logistics tracking number through the order details page and log in to the official website of the corresponding logistics provider to track the real-time status of the package.
- Customs Clearance: International shipping involves customs clearance. The customs clearance time varies depending on the customs policies of the receiving country or region, usually 3-7 working days. During the customs clearance process, you may need to cooperate in providing relevant materials (such as identity certificates, shopping vouchers, etc.). If necessary, the logistics provider will contact you via SMS or email. Please also pay attention to the relevant notifications we send.
IV. Shipping Precautions
- Delivery Address: Please accurately fill in the delivery address when placing an order, including street name, house number, city, postal code, contact phone number, etc., to ensure that the address is complete and clear. If the package cannot be delivered, is returned, or delayed due to incorrect or incomplete address, we will not be held responsible, and you may need to bear the freight for the returned package and the cost of re-shipping. If you need to modify the address, you must contact us via email (customer@tinyhawks.com) before the package is shipped. The address cannot be modified after the package is shipped.
- Signing Matters: When the package is delivered, please check whether the appearance of the package is intact on the spot by yourself or the recipient, and sign after confirmation. If you find that the package is damaged, opened, or the contents are missing, you can refuse to sign and promptly feedback to the logistics provider, and inform us via phone (+86-18556400645) at the same time. We will assist you in communicating with the logistics provider for handling.
- Tax Instructions: International shipping may incur import duties, value-added taxes, and other taxes. These taxes are levied by the customs of the receiving place in accordance with local tax laws and regulations, and are not part of the freight and need to be borne by you. The specific amount of taxes varies depending on the product category, value, and local tax rates. You can consult the local customs about relevant policies before placing an order, or refer to the tax instructions for common countries provided on our official website for reference.
- Package Loss or Delay: If your package has not been delivered beyond the expected timeliness, you can first query the latest status through the logistics tracking number. If it shows that the package is lost or there is no update for a long time, you can provide the order number and logistics information to us via email (customer@tinyhawks.com). We will verify the situation with the logistics provider within 3 working days. After confirming that the package is lost, we will arrange for re-shipment or refund for you, and the specific solution will be determined through negotiation according to your needs.
V. Handling of Shipping Issues
- Abnormal Logistics Information: If the logistics information you query shows abnormalities (such as staying at the same location for a long time, showing delivered but not received, etc.), you can first contact the logistics provider's customer service for consultation. If the problem is not solved, you can contact us via phone (+86-18556400645). We will assist you in initiating an inquiry to the logistics provider and urge them to handle it as soon as possible.
- Return Processing: If the package is returned due to reasons such as no one signing for it or unknown address, we will notify you via email within 3 working days after receiving the returned package. You can choose to re-pay the freight for re-shipment or apply for a refund (the refund amount does not include the paid freight). If you do not reply within 15 working days after receiving the notification, we will regard it as your automatic abandonment, and the package will be disposed of as waste without further notice.
- Size and Weight Restrictions: Due to the certain restrictions on package size and weight in logistics transportation, if you purchase a large number of products or the volume is large, it may be necessary to ship them in multiple packages. We will inform you of the situation of multiple packages and the corresponding logistics tracking numbers via email before shipment. Shipping in multiple packages will not charge additional freight (for orders that meet the Free Shipping conditions) or only charge according to the original order freight.
VI. Shipping Service Guarantee
We have established long-term cooperative relationships with many well-known international logistics providers, strictly controlling the quality of logistics services, regularly evaluating the shipping timeliness, service attitude, and package safety of logistics providers, and continuously optimizing the shipping channels. At the same time, we will also conduct strict packaging inspections on each package to be shipped, using appropriate packaging materials to ensure that the products are not easily damaged during transportation.
If you encounter other problems during the shipping process or have further questions about the shipping policy, you can contact us through the following ways:
- Phone: +86-18556400645 (working days 9:00-18:00)
- Email: customer@tinyhawks.com (reply within 1 working day)
- Official website: www.tinyhawks.com (you can view more shipping-related Q&A in the "Help Center")
As a brand under Shanghai Qiaxi E-Commerce Co., Ltd., Tinyhawks has always taken providing high-quality shipping services for global consumers as an important goal, continuously improving the shipping process, striving to shorten the shipping timeliness, so that you can receive your favorite clothing products faster and more safely, and enjoy a convenient shopping experience.