Shipping Policy

Thank you for shopping at Tinyhawks. To ensure your order arrives smoothly and safely, we have established clear shipping policies. Please read the following information carefully before placing your order.

1. Order Processing Time

We understand your excitement to receive your items, and we strive to process every order as quickly as possible.

• Processing Time: All orders will be packed and shipped within 1-3 business daysafter successful payment (excluding holidays and special circumstances).
• Order Confirmation: Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your package's journey in real-time.
• Note: During peak shopping seasons (e.g., Singles' Day, Black Friday) or extreme weather conditions, processing times may be slightly extended. We appreciate your understanding.

2. Shipping Methods & Delivery Times

We partner with reliable global carriers to ensure your package is delivered safely. Estimated delivery times based on your region are as follows:

These are estimated times only. Actual delivery may vary due to customs clearance, flight schedules, and local courier performance.

3. Shipping Costs

Free shipping worldwide

Note: The total order value refers to the subtotal of items, after any discounts or coupons have been applied, and typically excludes taxes.

4. Duties & Taxes

• International orders may be subject to import duties, VAT, or customs clearance fees upon arrival in the destination country. These charges are the responsibility of the recipient.
• Tinyhawks has no control over and cannot predict the amount of these fees. We recommend contacting your local customs office for more information before placing your order.

5. Shipping Delay Disclaimer

We strive to process and deliver all orders within the estimated timeframes provided. However, please note that shipping times are estimates only and may be affected by factors beyond our control.

Delays may occur due to, but are not limited to:

• Natural disasters, severe weather conditions, or other force majeure events
• Public holidays, peak seasons, or unexpected logistics backlogs
• Customs inspections, import/export regulations, or international clearance procedures
• Transportation disruptions, carrier delays, or operational issues
• Incomplete or incorrect shipping information provided by the customer

While we will do our best to assist in tracking and resolving any delivery issues, we cannot guarantee exact delivery dates and are not liable for delays caused by the above circumstances.

If your order is significantly delayed, please contact us at any time — we’re always here to help

6. Order Tracking & Inquiries

If you have any questions about your order status or shipping, please feel free to contact us:

• Pre-Shipment Inquiries: Questions regarding order processing progress.
• Post-Shipment Inquiries: Please first track your package using the tracking number provided. If you encounter any issues (e.g., no updates for an extended period, lost package), please contact us promptly.

Contact Information:
Email: customer@tinyhawks.com
Thank you again for your patience and support. Happy shopping!