Contact Us
Tinyhawks is a brand under Shanghai Qiaxi E-Commerce Co., Ltd. deeply rooted in the field of maternal, infant, and women's clothing. We have always firmly believed that every communication with you is not just the transmission of information, but a connection between hearts. Whether you are hesitant about the breathability of the fabric when choosing a vest, confused about the adaptability of the style when selecting a short skirt for pregnancy, have unique ideas about the detailed design of a maternity dress, encounter troubles in any link such as ordering, logistics, or after-sales service, or even want to talk to us about your expectations and suggestions for the future of the brand, we are open-hearted and looking forward to your voice. We promise to listen with the most sincere attitude and respond with the most professional quality, making every interaction a part of your comfortable experience.
When you are hesitant in front of the vest on the screen, wondering if it is suitable for different stages of pregnancy, whether it is washable and durable, or want to know more details about the fabric composition, such as whether it contains ingredients friendly to sensitive skin; when you have taken a fancy to a maternity short skirt but are not sure if the waist adjustment range can meet the needs of the entire pregnancy, and if the length of the skirt is convenient for daily activities; when you are attracted by the design of a certain maternity dress but want to know about its elasticity, whether it is convenient for breastfeeding and other practical functions, please do not hesitate to contact us through the following ways. Our team will answer them one by one for you and provide the most detailed information for your reference.
If you are more used to elaborating your thoughts in words, then email communication will be a good choice. You are welcome to send an email to customer@tinyhawks.com. Whether it is a detailed inquiry about a certain product, attaching pictures to explain your confusion, putting forward suggestions for improving brand services, or even a long paragraph of insights and expectations, we will read every email word by word and not miss any detail. We promise to give you a detailed reply within 1-2 working days, making you feel that every idea of yours is valued and every need is taken seriously.
For those urgent problems, such as abnormal order status, long-term unupdated logistics information, or received products that do not meet expectations, you can directly call our phone number: +86-18556400645. Our customer service hotline is staffed by experienced and professional personnel every working day from 9:00 to 18:00. They are not only familiar with every product of the brand but also can quickly respond to your demands and provide you with real-time help and solutions. Whether you need to check the order progress or coordinate after-sales issues, they will listen patiently and handle efficiently, so that your anxiety can be relieved in a timely manner.
We are well aware that in the special field of maternal, infant, and women's clothing, trust is particularly important, and good communication is the cornerstone of building trust. Therefore, we have been continuously optimizing communication channels and improving service quality. Every link, from the timeliness of replies, the accuracy of content to the friendliness of attitude, is striving to be the best. We hope that every friend who contacts us, whether it is a potential customer who is new to the brand or an old customer who has made many purchases, can feel convenience and warmth in the interaction with us, and feel our care and sincerity.
Every contact from you is a precious opportunity for us. Your questions let us know where there is room for improvement, your suggestions point out the direction for us to move forward, and your recognition gives us unlimited motivation. We cherish every interaction with you, because this is the most direct way for us to understand your needs and the source of motivation for us to continuously progress and improve ourselves.
We look forward to every encounter with you, enhancing mutual understanding through constant communication, and working together to create better clothing products that are more in line with the needs of pregnant women.
The following is our complete contact information:
Phone: +86-18556400645
Brand name: Tinyhawks
Company Name: Shanghai Qiaxi E-Commerce Co., Ltd.
Head Office Address: 2nd Floor, No. 2900 Nanxinggang Road, Fengxian District, Shanghai