FAQ

1. How long does shipping take?

We process orders within 1–3 business days.
Delivery usually takes 7–15 business days, depending on your location.

Once your order ships, you will receive a tracking number via email.

2. Do you ship internationally?

Yes — we ship worldwide 🌍

Shipping times may vary depending on your country and customs processing.

3. How can I track my order?

After your order is shipped, you will receive a tracking link via email.
You can also contact us anytime to check your order status.

4. What if I entered the wrong address?

Please contact us within 24 hours after placing your order.
We’ll do our best to update it before shipping.

5. Is my payment information safe?

Yes. Your payment is processed through secure, encrypted gateways.
We do NOT store your credit card details.

6. What is your return policy?

We offer a 30-day return guarantee.

If you’re not satisfied, you can request:

• Replacement
• Refund

Items must be unused and in original condition.

7. What if I receive the wrong or damaged item?

No worries — we’ve got you covered.

Just contact us with photos, and we will:

• Resend your item
• Issue a full refund

8. Why does my order come in multiple packages?

To speed up delivery, items may be shipped separately from different warehouses.

9. Will I be charged customs or import fees?

Depending on your country, customs fees may apply.
These charges are determined by your local authorities.

10. Why is my order delayed?

Delays can happen due to:

• High demand
• Weather conditions
• Customs clearance

We always work to get your order to you as quickly as possible.

11. How can I contact customer support?

You can reach us anytime at:
📧 customer@tinyhawks.com

We typically respond within 24 hours.

12. Are your products true to the pictures?

Yes — what you see is what you get.
We carefully select materials and designs to match product images as closely as possible.

13. Why are your prices so affordable?

We work directly with manufacturers to eliminate middlemen,
so you get high-quality products at better prices.

14. What makes you different from other stores?

We focus on:

• Unique designs you won’t find in regular stores
• Comfortable, breathable fabrics
• Affordable pricing without compromising style