Thank you for visiting TinyHawks.com (the “Website”).
This Privacy and Security Policy (referred to as “this Policy”) describes what information we collect from you through this Website, as well as data gathered when you interact with us, reach out to our support team, or shop with TinyHawks. It explains how we process your personal data, the security safeguards we put in place, and your rights to view, update, or limit how we use your information.
This Policy forms part of our Website Terms of Use and is binding for all visitors and users of this site.
If you do not agree with the terms laid out in this Privacy Policy, please stop using our Website right away.
1. How We Use Your Personal Data
By submitting your personal information, you acknowledge and accept the TinyHawks Terms of Use. We use collected data to fulfill our service commitments and deliver the shopping experience you expect.
We collect and process your personal data for the following purposes:
- To create your account on TinyHawks.com (for example, your name and email address)
- To process and fulfill your orders (for example, your full name, shipping address, and payment details)
- To send delivery updates via SMS (for example, your mobile phone number)
- To share marketing content, including newsletters and product promotions (for example, your email address and name)
- To contact you quickly if there are any delays or issues with your parcel delivery (for example, phone number and delivery address)
- To reply to your inquiries and notify you about service updates or new offerings (for example, your email address)
We only retain your personal data for the period necessary to provide our services, or as required by applicable laws and regulations.
We may keep your data longer where there is a mandatory legal retention requirement, such as accounting rules, or where an active contractual relationship still exists.
Non-personal data will be used for the purposes outlined above and in other ways permitted by law, which may include combining non-personal data with personal data.
We also monitor website traffic and browsing patterns to optimize site design, refine our product range, and select suitable promotions and content for you.
To improve our service quality, we may combine information you share with us through our website, mobile access, and customer support communications.
We may also match this data with publicly available information and trusted partner data. Combining these records helps us share relevant product news, event announcements and special offers, and build a more personalized shopping experience for you.
2. Your Rights to Your Personal Data
You have the right to request a copy of the personal records we hold about you.
If your information is inaccurate, incomplete or irrelevant, you may submit a request to correct or delete it. You are also entitled to receive one free written summary of your account-related personal data each calendar year.
To submit this request, please contact our support team at customer@tinyhawks.com.
You may withdraw your consent for marketing communications at any time, including newsletters, product catalogs and promotional alerts. You can reach us by email to opt out.
3. Manage Your Account Profile
You may log into your account dashboard to edit and update your personal profile information.
Please note your account is protected by your unique username and password.
You are solely responsible for keeping your login credentials secure, and all actions performed under your account will be considered your responsibility.
4. Information Sharing
We will never sell your personal information to third parties.
That said, we may share your data with trusted external service providers when necessary to complete transactions, deliver services, handle administrative workflows, or comply with legal obligations.
Any data shared with third parties is used solely to help TinyHawks fulfill its commitments to you. Your personal data may be shared with entities such as credit verification agencies and collection services for identity checks, credit assessment and debt recovery where applicable.
We may also disclose your information when required by law, or to investigate and prevent suspected fraudulent activity.
In the event of a merger, company restructuring, or a sale or transfer of all or part of our business assets, your personal data may be transferred as part of the transaction. If you do not wish for your data to be shared in these circumstances, please do not provide your personal information to us.
5. Cookies
Cookies are small data files stored on your device that record information about your site activity.
We use both session cookies and persistent cookies. Cookies help us analyze visitor behaviour, track popular products and pages, and continuously improve your shopping experience on our website.
Cookies will not damage your computer or device files. A cookie can only be accessed, modified or removed by the website that originally placed it on your device.
If you prefer to avoid cookie-based data collection, most browsers offer simple controls. You can clear existing cookies, set automatic cookie rejection, or choose to approve or block individual cookies.
You can delete cookies directly from your computer or mobile device through your browser settings. Check your browser’s Help section for step-by-step guidance on managing cookies.
You may choose to block cookies or enable alerts whenever a new cookie is sent. Please be aware that disabling cookies may restrict access to some functions of our website.
6. Data Security
TinyHawks takes reasonable technical and operational measures to protect user information.
When our registration and checkout forms collect sensitive details such as payment card information, the data is encrypted using SSL (Secure Sockets Layer) technology. A padlock icon will display in your browser on secure pages like our checkout page.
This padlock indicator will not appear on unsecured pages. Our servers storing identifiable personal information are hosted in secure environments with strict access controls.
Even with robust safeguards, no security system is completely infallible, including encryption systems. While we use industry-standard practices to protect your personal data, we cannot guarantee absolute security of information transmitted online.
If you have questions about our website security, send an email to customer@tinyhawks.com.
7. Additional Information & Policy Updates
To better serve our customers, we may supplement the data we collect with information sourced from trusted third-party partners and affiliated sites.
For example, we may combine purchase preference data across our connected brand sites to tailor our product recommendations.
When you shop with our affiliated partners, they may share purchase-related information with us so we can refine our site to match your preferences.
If your identifiable details change, such as postal address, phone number or email, or you no longer wish to receive our communications, we provide ways to update, correct or deactivate your information. You may also unsubscribe from marketing emails using the unsubscribe link included in every promotional email.
We reserve the right to revise this Privacy Policy and related data handling procedures at any time without prior notice. The latest revision date will be shown at the top of this page.
Revised terms take effect immediately once published on the Website. Your continued use of the site after updates go live means you accept the revised Privacy Policy. We recommend you review this page regularly to stay informed of any changes.