We hope you love your TinyHawks purchase. If your order doesn’t live up to your expectations, you may submit a return request by email within 15 days after you receive your package. We kindly ask all shoppers to review the full terms below before placing an order.
Cancellation
Orders can be cancelled free of charge before they are shipped or enter production. Approved cancellations will receive a full refund. Once an item has shipped or production has begun, cancellation is no longer available.
Returns (if applicable)
All returns must be postmarked within 15 days from the date you receive your parcel and satisfy the following conditions:
- Items must remain unused, unwashed and in the original condition they arrived.
- All original packaging, tags, inserts and included accessories must be sent back together.
- Eligible scenarios include: items arriving damaged, defective, or shipped in the wrong size or color.
If you simply change your mind or ordered incorrectly, you may still return items for a full product refund, but you will be responsible for all return shipping fees and related logistics costs.
Non-Returnable & Non-Refundable Cases
- Return requests submitted more than 15 days after delivery cannot be accepted for refund or exchange.
- Items that have been worn, washed, altered, stained or damaged by the buyer are not eligible for return.
- We reserve the right to decline refunds for wrong-item selections made by the customer.
- Refunds will not be granted for packages refused without valid reason.
- You are responsible for providing an accurate, deliverable shipping address. Refunds will not be issued if delivery fails due to an invalid address.
- Custom-made or personalized items are excluded from our 15-day return window.
- A valid purchase proof is required for all return applications. Do not send returns directly to the manufacturer.
Important reminder: Returns sent back without prior approval from our support team will be rejected. Please reach out to customer service first to get the correct return address and return instructions.
Who covers return shipping costs?
- If the return is due to our error (wrong item, damaged goods, manufacturing defect), TinyHawks will cover the return shipping cost.
- If the return is buyer-initiated (change of mind, wrong size selected by yourself), you will bear the return shipping expense, and the rate depends on the courier you choose.
Our Solutions
If your return meets all requirements, please email us at customer@tinyhawks.com.
Include your order tracking number, a clear description of the issue, plus photo or video evidence showing the damaged package or faulty goods. Our team reviews submissions on business days and typically replies within 72 hours to confirm your request.
Once we verify the issue, we will send confirmation via email. After your returned parcel arrives and passes inspection, we will process your refund or replacement. Most requests are handled within 5 business days after we receive your return.
- Refunds go back to your original payment method.
- For exchanges, we will arrange shipment of your new item promptly.
Tips for evidence: Photos and videos should be clear, well-lit and close-up shots so we can easily confirm the problem. The more details you provide, the faster we can assist you.
Refund Timeline
After we receive and inspect your returned goods, we will notify you by email. Please allow up to 20 business days for the refund to show up in your account, though most refunds process much sooner. Funds will be credited back to your original payment account.
Missing or Delayed Refunds
If you have not received your refund after the expected window:
- Double-check your bank or payment account.
- Reach out to your card issuer, as refund posting can take extra processing time.
- Contact your bank, which often has its own internal processing schedule.
If you finish these checks and still see no refund, email us at customer@tinyhawks.com.
Return Shipping for Our Errors
When we ship the wrong item or send damaged goods, please repack the product in its original packaging and keep your invoice copy. After we receive your returned item, we will send out the correct replacement at no extra shipping cost to you.
How long does the return process take?
We process a high volume of orders daily. It may take up to 7 business days after we receive your returned package for inspection and confirmation. You will get an email notification once your return is processed.
Delivery time for replacements varies based on your location. We strongly recommend using a trackable shipping service or adding shipping insurance when sending returns.
Final Note
Always contact our support team before sending any items back. We cannot accept responsibility for returns shipped without prior notice.
We highly encourage you to get in touch with us first for support before opening a dispute. We are always ready to work out a proper solution for you.
For any other questions about our return policy, feel free to email us at customer@tinyhawks.com.